Lara Norris

In any group, organi​sation, or community, participation isn’t just about inviting people to the table—it’s about ensuring that everyone’s voice is heard, valued, and included in decision-making. One of the most effective ways to achieve this is by offering information in different formats and communicating in diverse ways. When participation is accessible and inclusive, it fosters ownership, strengthens collaboration, and ultimately creates a more prosperous and harmonious work environment.

​As someone who struggled with the written word – as a child and as a young adult I thought that the only professional way to communicate was in long, wordy and stuffy tomes. But people don’t think like that anymore. A good communicator knows that all communication is a two-way street and that just saying what you want to say does not mean that people are understanding or engaging in your message. 

Different People, Different Needs

People process information in different ways. Neurodivergent ​people (like me) people with disabilities, or people from diverse linguistic and cultural backgrounds may find certain formats more accessible than others. ​We all bring ourselves to a meeting of minds. Providing information in multiple formats—such as written summaries, infographics, videos, live discussions, and interactive workshops—ensures that no one is left out simply because the communication style didn’t work for them. When people can access and absorb information in ways that suit them, they are more likely to engage meaningfully and contribute their perspectives.

Ownership Through Inclusion

Participation isn’t just about hearing different voices—it’s about ensuring people feel like they are part of the process. If communication is one-dimensional, people may feel excluded or disengaged, leading to a lack of investment in the outcomes. When organi​stations ​tu​think about the audience and care about them people are more likely to see themselves as active participants rather than passive observers. This sense of ownership is crucial for collective decision-making and long-term commitment. If people feel heard and included, they are more likely to support and champion​ joint decisions, leading to stronger, more sustainable outcomes.

​I have yet to find a circumstance where participation did not reduce or eliminate negative feelings even when the decisions are difficult or could even be to the individual’s disadvantage.

When every voice is heard, the entire workplace or community benefits. Diverse perspectives lead to better decision-making, increased innovation, and a more inclusive culture where everyone feels valued. When communication is varied and accessible, people feel more comfortable contributing ideas, raising concerns, and collaborating effectively. This not only boosts morale but also enhances productivity and problem-solving. A workplace where everyone thrives is one where participation is truly inclusive, ensuring that no one is sidelined or unheard.

True participation requires more than just an open invitation—it demands intentional efforts to make communication accessible, diverse, and engaging. By offering information in multiple formats and ensuring varied ways for people to contribute, we create an environment where everyone feels valued and empowered. When people feel included, they take ownership of the process, leading to stronger communities, better workplaces, and more effective collaboration. Ultimately, when we prioritize inclusive participation, we all prosper together.